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RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution.
ConceptDraw V Professional
ConceptDraw is a comprehansive business and technical diagramming software with advanced drawing tools, task-specific wizards and extensive libraries of ready-made shapes. Supports MS Visio diagrams. Mac OS X and Windows versions.
Add-in Express 2 .NET Edition
A true RAD tool for writing COM Add-ins, Smart Tags and RTD servers on .NET. It supports Outlook, Excel, Word, PowerPoint, Access, Visio, FrontPage, Project, MapPoint, Publisher. It is developed for C#, Visual Basic .NET, J#, C++ and Delphi for .NET
Add-in Express 2 VCL Edition
It is a visual RAD tool for creating COM Add-ins, Smart Tags and RTD servers in Delphi 5, 6, 7 and 2005. It supports Outlook, Excel, Word, PowerPoint, Access, Visio, FrontPage, Project, MapPoint and Publisher.
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