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LBE Web Helpdesk
A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notifcation. etc
Omnistar Help Desk Software Solution
Omnistar Help Desk Software is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase.
VueChat Enterprise Server
VueChat is a Customer Service Solution for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions.
LBE Desktop Helpdesk
Easy to use helpdesk system - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
123 Live Help (Linux)
The most powerful live help software but easy as 1-2-3. It improves sales and support for e-business by showing visitors that a live agent is just a click-away. It has website monitor and proactive invitation for operators. It even has video chat!
For Contractors and Tradesmen, Schedule Repairs and Construction Events Create upto 40 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc, Recurring Events, Customer Meetings. Track Service Completions
LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall.
Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
Chat Interface for Operator
Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for increase sales and provide best customer service. Fully customizable visitor interface. Easy to use & implement service. Free trial.
Queuing Model Excel
Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
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