LigneDirecte Enterprise 2.4
Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on as well as how long they've been on your website. In addition, you will be able to select a visitor on your website and invite the person for a chat session with you. This will be a great way to assist a client or to give information about your products. By being in virtual contact with your clients, your chances of increasing your sales will be enhanced and your customer service will be greatly improved. Another important feature of Ligne Directe Enterprise is the possibility to co-browse the web in collaboration with a customer. With this technology, you will interact with a customer by using their Web browser to show them something. This feature will allow you to show a customer having a difficulty placing an order how to use the ordering pages as if the customer was using his own mouse and keyboard. With this customer service oriented software, you will also be able to program canned answers to decrease your respond time as well as to personalize your answers (your name, the company name, etc.). You will also have access to all the conversations you had, be able to read them again and to keep the information filed. Finally, Ligne Directe Enterprise is a great software to use if you want to get to know your customers better. By interacting with them live, you will increase your sales, your overall customer service appreciation, and you will have the possibility to turn your visitors into future customers. Easy to use, easy to install.
GCN
GCN is the ultimate communication tool - it's free, with high quality video, voice, chat, games, media player, built in browser, message boards, integration with other messaging services, whiteboard, language translator, internal mail and much more!
IMSpeak!
IM Speak! is a tool that adds speech and personality to incoming messages from your favorite Instant Message program. By using the program, you can assign 'voices' to each one of your buddies allowing them to speak to you in any voice you choose.
PC Sentinel Busted: Keylogger and Instant Message
Internet monitoring & parental control software effortlessly records all activity on the computer and helps protect children when they go online. Secretly records Instant Messages, Web Sites, Keystrokes, Apps Used and even takes Screen Shots.
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